Refund policy

14-Day Return Policy

You can return your order within 14 days of receiving it.

To be eligible for a return, the item must be in its original condition: unworn or unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at daniel@justdsrpt.com. Returns must be sent to the following address:

Shirtbrothers GmbH & Co. KG
Max-Planck-Straße 25
63303 Dreieich

Once your return is accepted, we’ll send you a return label and instructions on how and where to send your package. Please do not send items back before submitting a return request—unsolicited returns will not be accepted.

If you have any questions about returns, you can contact us anytime at daniel@justdsrpt.com.

Damages & Issues

Please inspect your order upon delivery. If the item is damaged, defective, or if you received the wrong product, contact us right away so we can assess the issue and make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned. These include:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom-made products (e.g., special orders or personalized items)

  • Hygiene and personal care items (e.g., cosmetics)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item can be returned, please contact us.

Sale items and gift cards are also excluded from returns.

Exchanges

If you’d like to exchange an item, we recommend the following process:

  1. Request a return for the original item.

  2. Once the return is approved, place a new order for the item you want.

This is the fastest way to ensure you receive the product you want.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note it may take additional time for your bank or payment provider to post the refund to your account.

If more than 15 business days have passed since our confirmation and you still haven’t received your refund, please contact us at daniel@justdsrpt.com.